AccentureBuilds what the customer runs
AI Engineer - FDE Software Engineering Sr. Manager
New York, NY · Milwaukee, WI · +40 moreNew York, NY +41
$112,900–$302,400
Senior Staff Product Success Architect
Published · Updated
$171,900–$300,800annualizedRemote, hiring in CaliforniaStaff
Own complex, escalated enterprise deployments, acquisition integrations, and high-stakes go-lives.
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View posting at ServiceNowAt a glance
Posted base pay
$172K–$301KAbove the median
Median $225K
This job$172K–$301KTypical staff+ FDE payMiddle 50% of 429 postings$195K–$261KThe work
Builds what the customer runs
Balance
- Mostly building
- Mixed
- Mostly pre-sales or support
Project stages
- Pre-sales (not covered)
- Proof of concept (not covered)
- Implementation
- Operations
- Coding
- Writes production code
- Builds for
- Both
- Level
- Staff+
- Role
- Technical lead
What they ask for
Experience
Background
Tools
Less common in FDE jobs
- Who you build for: Both9%
- Responsibility level: Staff+17%
- Fully remote28%
- Company stage: Public33%
Share of US FDE postings that state each fact.
What you’ll do
- Set the roadmap for GAIL tooling and infrastructure.
- Define and maintain program-wide playbooks and quality standards.
- Turn engagement patterns and escalations into process and tooling improvements.
- Mentor engineers and rotators; translate field feedback into product and program improvements.
What you’ll bring
- 8+ years of software engineering experience spanning enterprise product work and customer or field delivery.
- Expert JavaScript coding ability and proficiency in Java, Python, or an equivalent language; proven production systems delivery.
- Experience deploying and integrating AI features and GenAI models across customer environments.
- Ability to build and scale shared infrastructure and platforms used by multiple teams.
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
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