GenAI Solutions Architect, Customer Systems
AI summary of the role
Apple's Support Engineering GenAI Solutions team seeks a hands-on Solutions Architect to lead design and implementation of GenAI applications (LLMs, RAG, Agents) for customer systems, primarily automating contact center use cases.
What you’ll do
- Architect scalable GenAI applications using LLMs, RAG, and Agents
- Select infrastructure and ensure data security for AI solutions
- Guide engineering teams from proof-of-concept to production
- Serve as Customer System GenAI domain champion, leading design and architectural development
What you’ll bring
- 9+ years total experience in software engineering, data engineering, or solution architecture
- 2+ years hands-on experience designing and deploying GenAI/Agentic AI solutions using RAG in production
- Strong proficiency in Python/Rust and modern AI SDKs
- Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders
Technologies
GenAI · LLM · RAG · Agentic AI · Python · Rust · AI SDKs · conversational AI
About Apple
Designs and sells iPhone, Mac, iPad, Watch, and Vision Pro plus a $100B+ Services layer (App Store, iCloud, Apple Pay, Music, TV+) atop a 2.5B device installed base.
Public
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