Forward Deployed Product Manager, AI Agent
AI summary of the role
This role owns the end-to-end deployment and optimization of Cresta's AI Agents for enterprise customers, blending product management, customer relationship leadership, and hands-on agent building.
What you’ll do
- Own AI Agent outcomes for customers, defining and delivering on key metrics
- Manage the full deployment lifecycle from pre-sale scoping through launch and post-go-live optimization
- Design, build, test, and iterate on AI agents in partnership with Forward Deployed Engineers
- Lead customer relationships as primary point of contact, facilitating workshops and design sessions
What you’ll bring
- 5+ years in Technology Consulting, Implementations, Product, or Customer Success, ideally with AI/LLM products
- Hands-on work style with bias for action and ability to handle ambiguity
- Experience leading complex deployments and owning senior customer stakeholder relationships
- Strong technical understanding and exposure to building Agents (personal projects count)
Technologies
AI Agents · LLM · conversation design · Forward Deployed Engineering · Cresta internal tools · automation · contact center · voice AI · chat AI
About Cresta
Real-time AI platform for contact centers — analyzes conversations, coaches human agents, and runs voice/chat AI agents for Fortune 500 enterprises.
Series D
Source and classification
Deployment strategy · Evidence for this classification:
redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution. In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make the AI Agent product
More from the job description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the out [... source excerpt omitted ...] losely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. What You’ll Do: Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI Lead customer relationships and act a [... source excerpt omitted ...] he primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively. Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform Improve our playbooks for agent development and customer deployment What We’re Looking For: 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working cl
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