Senior Principal, AI Software Engineer– Agentic & Industry Solutions
AI summary of the role
This is a hands-on principal-level role designing and building reusable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform.
What you’ll do
- Design, build, and deploy Agentic AI solutions leveraging Genesys Cloud, AI Studio, Copilot, Architect, and Experience Orchestration capabilities
- Develop reusable AI Skills, Agents, Copilots, and workflow automation assets deployable across customers and industries
- Build multi-agent workflows coordinating AI agents, business applications, knowledge systems, and human interactions
- Design and develop industry-specific AI solution accelerators and reusable business capabilities for Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Public Sector
What you’ll bring
- 10+ years in software engineering, solution architecture, enterprise integration, or cloud-native application development
- 5+ years designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
- Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
- Strong hands-on development experience building scalable enterprise applications
Technologies
Genesys Cloud · AI Studio · Copilot · Architect · LangGraph · CrewAI · Semantic Kernel · LangChain · AutoGen · RAG · vector databases · AWS Bedrock
About Genesys
AI-powered cloud contact center platform (Genesys Cloud) enabling enterprise customer experience orchestration across voice, digital, and workforce channels.
Private Late · 5000+ people
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