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ServiceNow

Principal AI Forward Deployed Engineer

Published · Updated

$221,200–$387,100annualizedSanta Clara, CAPrincipal

Principal customer-facing engineer leading the technical direction of ServiceNow’s Forward Deployed Engineering group within CRM & Industry Workflows.

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View posting at ServiceNow

At a glance

Posted base pay

$221K–$387KAbove the median

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Staff+
Role
Technical lead

What they ask for

Experience

  • 15+ yearsrelated experience with a bachelor's degree in computer science
  • 12+ yearsrelated experience with a master's degree
  • 8+ yearsrelated experience with a PhD

Tools

  • ServiceNow platform
  • agentic AI
  • LLMs
  • applied ML
  • CPQ
  • prompt injection
  • least-privilege security
  • monitoring and rollback

Less common in FDE jobs

  • Responsibility level: Staff+17%
  • Company stage: Public33%
  • Company size: About 5,000+ people38%
  • Individual contributor or manager: Technical lead47%

Share of US FDE postings that state each fact.

What you’ll do

  • Analyze customer processes, data, and goals to define scoped agentic AI use cases
  • Architect and deploy agentic AI solutions on the ServiceNow platform
  • Set reusable technical strategy, reference architectures, and deployment patterns
  • Verify agent correctness, security, reliability, monitoring, and rollback in production

What you’ll bring

  • 15 years of related experience with a bachelor’s degree, 12 years with a master’s degree, or 8 years with a PhD, or equivalent experience
  • Extensive customer-facing experience delivering complex software or AI solutions to production
  • Hands-on experience designing and operating autonomous agent systems and evaluating LLM behavior
  • Expert-level system architecture and integration experience across systems and data

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

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Pay and conditions

Posted pay
$221,200–$387,100Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Location
Santa Clara, CA
Employment type
Full-time
Experience requirements
  • 15+ years: related experience with a bachelor's degree in computer science (required)
  • 12+ years: related experience with a master's degree (required)
  • 8+ years: related experience with a PhD (required)

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