Staff Software Engineer - AI/Agent Engineer, Care Automation
AI summary of the role
Toast's Care Automation team is hiring a Staff Software Engineer to build AI-powered automations and agentic workflows that support customer care operations.
What you’ll do
- Design, build, and operate AI-powered automations and agentic workflows for Customer Care Agents
- Build and maintain integrations between LLM-based systems and care technology stack (Salesforce, Amazon Connect, iPaaS)
- Prototype and iterate on agentic solutions with human-in-the-loop checkpoints
- Monitor AI system performance, respond to incidents, and iterate based on operational data
What you’ll bring
- 5+ years of software engineering experience with hands-on production AI/ML systems
- Practical experience with LLMs, agentic frameworks (LangChain, LangGraph), and prompt engineering
- Strong backend engineering in Python, Java, or Go
- Experience with event-driven architectures and enterprise system integrations
Technologies
LangChain · LangGraph · Python · Java · Go · Salesforce Service Cloud · Amazon Connect · Workato · iPaaS · RAG · vector databases · AWS Bedrock
About Toast
All-in-one POS, payments, and software platform purpose-built for restaurants — handling ordering, payroll, marketing, inventory, and guest engagement on Toast-designed hardware.
Public · 5000+ people
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