Skip to content
NEXTMOVEFDE
Sign inSign up
Menu
ServiceNow

Senior Staff Software Engineer_Voice AI Agent Prompting

Published · Updated

$190,900–$334,100annualizedSanta Clara, CAOn-siteStaff

Design and ship agentic voice applications with production telephony, CTI, and CCaaS integrations.

Nextmove

Find roles that fit you

We find roles for your experience and goals, explain the fit, and help you get introduced to hiring teams.

We never share your profile with employers without your permission.

Try NextmoveCreate an account, then add your resume
View posting at ServiceNow

At a glance

Posted base pay

$191K–$334KAbove the median

The work

Builds what the customer runs

This posting is new. The rest of the reading appears within a day.

What they ask for

Tools

  • CTI
  • CCaaS
  • IVR
  • speech recognition
  • speech synthesis
  • streaming audio
  • LLM
  • model-as-judge
  • prompt engineering

Less common in FDE jobs

  • Company stage: Public28%
  • Company size: About 5,000+ people33%
  • On-site36%

Share of US FDE postings that state each fact.

What you’ll do

  • Decompose call flows into autonomous steps, handoffs, retries, and escalation paths.
  • Author and maintain voice-agent instructions, prompts, guardrails, and tool descriptions.
  • Build automated evaluation, regression testing, and drift detection for non-deterministic voice behavior.
  • Monitor live-call quality and safety, and work directly with customers on deployed systems.

What you’ll bring

  • At least 10 years of software engineering experience and at least 2 years deploying contemporary AI solutions at customers.
  • Demonstrated experience shipping and operating production voice applications and AI-native voice-agent features.
  • Hands-on experience authoring agentic voice instructions and prompts and designing autonomous call workflows.
  • Experience building evaluation and testing for voice agents against live call traffic.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

Similar jobs

Hiring at ServiceNow and want this page changed or removed? Email info@nextmove.md and we take it down.

Pay and conditions

Posted pay
$190,900–$334,100Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Location
Santa Clara, CA
Work arrangement
On-site
Employment type
Full-time
Experience requirements
10+ years

Employer postings · How we read postings