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ServiceNow

Staff Software Engineer-Voice Connectivity

Published · Updated

$166,500–$291,400annualizedSanta Clara, CAStaff

Staff Software Engineer responsible for designing, deploying, and operating the connectivity layer linking customer telephony and CCaaS environments with ServiceNow Voice/CTI and Native Voice Controls.

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View posting at ServiceNow

At a glance

Posted base pay

$167K–$291KLevel with the median

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Staff+
Role
Technical lead

What they ask for

Experience

  • 8+ yearssoftware engineering
  • 2+ yearsdeploying contemporary AI solutions at customersPreferred

Background

  • Software engineering

Tools

  • SIP
  • RTP/SRTP
  • WebRTC
  • Genesys
  • NICE
  • Five9
  • Amazon Connect
  • Twilio
  • WebSocket
  • ServiceNow Voice/CTI

Less common in FDE jobs

  • Responsibility level: Staff+17%
  • Company stage: Public29%
  • Company size: About 5,000+ people35%
  • Individual contributor or manager: Technical lead47%

Share of US FDE postings that state each fact.

What you’ll do

  • Design and operate SIP, signaling, media, and event integrations for ServiceNow Voice.
  • Integrate customer environments across CCaaS providers, carriers, CTI/PBX systems, and media gateways.
  • Ensure call setup reliability, failover, graceful degradation, and observability in production.
  • Work directly in customer telephony and contact-center environments to deploy and troubleshoot integrations.

What you’ll bring

  • 8+ years of production software engineering experience, including several years in telephony, CTI, or real-time communications.
  • Hands-on experience shipping production integrations across multiple CCaaS providers using SIP, WebSocket or streaming media APIs, and real-time audio interfaces.
  • Practical knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, latency, jitter, and packet loss.
  • Demonstrated Staff-level technical leadership, including architecture, mentoring, and cross-team integration decisions.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

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Pay and conditions

Posted pay
$166,500–$291,400Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Location
Santa Clara, CA
Employment type
Full-time
Experience requirements
  • 8+ years: software engineering (required)
  • 2+ years: deploying contemporary AI solutions at customers (preferred)

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