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ServiceNow

Staff Software Engineer

Updated

$166,500–$291,400annualizedSanta Clara, CAStaff

Staff Software Engineer on the permanent GAIL Core Team, leading the most complex customer-facing AI deployments, escalations, and go-lives.

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View posting at ServiceNow

At a glance

Posted base pay

$167K–$291KLevel with the median

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Staff+
Role
Technical lead

What they ask for

Experience

  • 6+ yearssoftware engineering experience, ideally including enterprise product work and hands-on customer or field delivery

Background

  • Software engineering
  • Solutions and customer engineering
  • Implementation and data engineering

Tools

  • JavaScript
  • Java
  • Python
  • Now Assist
  • AI Agents
  • Generative AI
  • prompt engineering
  • GAIL tooling

Less common in FDE jobs

  • Responsibility level: Staff+20%
  • Company stage: Public32%
  • Company size: About 5,000+ people38%

Share of US FDE postings that state each fact.

What you’ll do

  • Lead complex enterprise AI deployments, escalations, and high-stakes go-lives
  • Own and evolve the GAIL deployment playbook and quality gates
  • Build and maintain shared tooling used across customer engagements
  • Mentor and ramp incoming GAIL engineers through coaching and shadowing

What you’ll bring

  • 6+ years of software engineering experience
  • Strong JavaScript skills plus Java, Python, or an equivalent language
  • Production experience deploying or integrating AI and GenAI features in customer environments
  • Prompt engineering experience and ability to tune non-deterministic outputs for reliability

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

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Pay and conditions

Posted pay
$166,500–$291,400Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Location
Santa Clara, CA
Employment type
Full-time
Experience requirements
  • 6+ years: software engineering experience, ideally including enterprise product work and hands-on customer or field delivery (required)

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