Senior Professional Services Engineer - East

Role Summary Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale. As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived. What You’ll Do Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning Identify and remove early activation blockers before they become escalations Help customers stand up and operate Temporal Server in production, including self-hosted environments Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server Create repeatable r [... source excerpt omitted ...] ineering Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes What You’ll Bring Experience delivering and operating production systems where reliability and incident response matter Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript Experience deploying and operating production services in cloud and or self-hosted environments Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning Comfort working directly wit [... source excerpt omitted ...] on, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.