Forward Deployed Engineer
AI summary of the role
Forward Deployed Engineer at Dexterity, a warehouse robotics company, acts as the front line to bring new robot applications online at customer sites, bridging product gaps and driving operational metrics for fleet-wide scaling.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Drive system performance improvement in the field by translating field operations experience into better systems and robot skills.
- Diagnose and resolve incidents by analyzing logs, telemetry, SQL/NoSQL data, and container metrics; reproduce issues and implement hot-fixes.
- Proactively monitor system performance by tuning alerting, dashboards, and anomaly detection to meet KPIs.
- Embed on customer sites during go-live and major upgrades; write SOPs, runbooks, and diagnostic scripts.
What you’ll bring
- BS or MS in Computer Science, Robotics, or related discipline, or relevant experience.
- Proficient in Python or C++ with experience implementing a large project or product feature.
- 2+ years in SaaS, DevOps, Site Reliability, or Application Support handling customer-facing production systems.
- Familiarity with observability platforms (Grafana, Kibana, Foxglove, ArgoCD).
Technologies
Python · C++ · Grafana · Kibana · Foxglove · ArgoCD · Docker · Kubernetes · AWS · GCP · Azure · Linux
About Dexterity
Builds full-stack physical AI software and industrial robots for warehouse and logistics operators, automating truck loading, packing, palletizing, and related material-handling tasks in existing facilities.
Series B
Source and classification
Implementation & delivery · Evidence for this classification:
fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. About the Role As a Forward Deployed Engineer you are the front line leading Dexterity's robots into new opportunities. You will work to bridge any gaps between Dexterity's standard product and the particular challenges of new customer engagements or new market segments. Your mission is to bring new applications online in the field
More from the job description
About Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling r [... source excerpt omitted ...] obots to handle repetitive and physically difficult work. About the Role As a Forward Deployed Engineer you are the front line leading Dexterity's robots into new opportunities. You will work to bridge any gaps between Dexterity's standard product and the particular challenges of new customer engagements or new market segments. Your mission is to bring new applications online in the field and demonstrate all the operational metrics necessary to rapidly unlock fleet-wide scaling at each new customer opportunity. This role is ideal for engineers with a passion for developing robotic solutions that operate in the real world at scale. This role requires broad, systems level unders [... source excerpt omitted ...] d to do system level performance analysis and drive system level solutions through hands on engineering, partnering with other teams across Dexterity, third party partners and the customer. Physical & Work Environment: Location: Redwood City, CA. Office desk-based tasks and lab-floor testing. This position requires frequent travel to customer locations, with typically 50% of time spent on-site. On-site assignments will involve warehouse conditions (temperature variations, industrial noise) and prolonged standing or walks. Core Outcomes: New Solution Introduction: Ensure successful pilot outcomes by driving new solution operations in the field, resolving early issues, meetin
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