AI Deployment Strategist

BackOps is building AI-native automation for supply chain and back-office operations at the world's largest enterprises. Our products: Relay (exception detection and resolution) and the AI Process Center (workflow knowledge capture and automation), replace manual firefighting and tribal knowledge with systems that scale. THE ROLE We're hiring an AI Deployment Strategist to own the strategic deployment and adoption of BackOps across our largest, most strategic customers. You'll act as an embedded strategy partner inside the customer's organization, mapping how AI can reshape their operations, building internal coalitions, and driving enterprise-wide transformation. You'll design and execute deployment strategies end-to-end, architect change management approaches, and serve as the operational and strategic bridge between our AI platform and their business outcomes. This role exists because deploying AI into legacy operations isn't about implementation, it's about strategy. Our biggest customers need a partner who can diagnose where AI creates the most value, design rollout sequences that build internal buy-in, help teams rethink how they work, and orchestrate adoption at scale. You'll be that partner. WHAT YOU'LL DO Own the deployment strategy for our largest enterprise customers, from pre-implementation planning through org-wide AI adoption and optimization Act as an embed [... source excerpt omitted ...] ms, enablement curricula, and change management frameworks tailored to different stakeholder groups (ops teams, managers, executives, digital transformation offices) Partner with customer engineering, IT, and data teams on integration architecture, data governance, and technical deployment decisions Translate customer business requirements and feedback into product strategy recommendations; work directly with engineering and product to shape the roadmap Define and track adoption KPIs, business impact metrics, and expansion opportunities; own the strategic case for renewal and expansion alongside the founders Design and lead POC strategy, success criteria, and graduation paths [... source excerpt omitted ...] strategy to a CIO the next Proven experience building deployment playbooks, training curricula, or organizational enablement at scale Bias toward strategic ownership: you treat customer outcomes and AI adoption success as your own responsibility and take initiative to remove obstacles Comfort with ambiguity and ability to move quickly in a fast-moving startup environment NICE TO HAVE Background in supply chain, logistics, distribution, or back-office operations Prior experience designing AI/ML product implementations or digital transformation programs Prior startup or scale-up experience Strategy consulting background (operations, digital transformation, or AI) Experien