Senior Deployment Strategist, Private Sector

Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. At TRM Labs, our Deployment Strategy team sits on the front lines of customer success, turning blockchain intelligence into measurable outcomes for the crypto businesses, financial institutions, and fintechs that rely on TRM. As a Senior Deployment Strategist for the North America private sector, you will own a portfolio of strategic commercial accounts, validate what success means for each customer, and drive adoption, retention, and expansion as their trusted advisor. What makes this role unique at TRM is the blend of senior IC autonomy, direct access to the economic buyers shaping crypto compliance programs, and the mandate to build the private-sector playbooks the rest of the team will run. The impact you will have: Own the success of TRM's most strategic North America private-sector accounts, using AI (e.g., Claude) to turn customer calls and account data into 30/60/90-day success plans you validate against a named OSM and Economic Buyer. Protect and grow private-sector revenue: defend GRR by getting [... source excerpt omitted ...] briefing prep from days to hours by using AI to draft briefs, decks, and follow-ups that you refine with your own judgment. Catch risk and opportunity early by using AI to triage customer-health and usage signals across your book daily. Make the whole team faster by building reusable AI prompts, templates, and workflows that other Deployment Strategists adopt. Serve as the Voice of the Customer, using AI to synthesize feedback from calls and tickets into structured input that shapes the Product and Engineering roadmap. What we’re looking for: 5+ years in crypto businesses, financial institutions, or fintechs (compliance, investigative, or customer-facing functions), with a h [... source excerpt omitted ...] at scale beyond yourself. Clear communication that distills complex technical and investigative concepts for audiences from analysts to senior executives. About the Team: TRM's Customer Success org is globally distributed and works async-first, thriving on Slack and thorough documentation, with weekly customer syncs, bi-weekly health syncs, and regular pod calls. The North America Deployment Strategy pod owns the private-sector book (crypto businesses, financial institutions, and fintechs) and operates as trusted advisors, not a ticket queue. The work is intellectually demanding: you engage compliance and investigations leaders as a peer, reason about real financial crime, a