Director, Forward Deployed Engineering
AI summary of the role
First Director of Forward Deployed Engineering at Regal, an AI agent platform for enterprise customer communications.
What you’ll do
- Build, lead, and scale Regal's Forward Deployed Engineering team, setting hiring standards and career paths
- Own end-to-end delivery for enterprise AI deployments across multiple concurrent customer launches, from kickoff to go-live
- Define success metrics and commercial framework for AI Agent deployments, holding the team accountable
- Partner cross-functionally with Product, AI, and Customer Success to turn field insights into roadmap priorities and implementation playbooks
What you’ll bring
- 6–15 years of experience in technical, customer-facing, or product leadership roles
- 2+ years leading high-performing technical teams (e.g., Forward Deployed Engineers)
- Proven track record of driving projects from 0 to 1 with measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives
Technologies
AI Agents · APIs · JavaScript · Python · Forward Deployed Engineering · Customer Success · Implementation Playbook
About Regal
Voice-first AI agent platform for contact centers, automating sales, support, and operations calls for enterprise brands across phone, SMS, and chat.
Series B · 100–200 people
Source and classification
Production engineering · Evidence for this classification:
Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: As our first Director, Forward Deployed Engineering at Regal, you'll grow and lead our Forward Deployed Engineering function, the team responsible for turning our AI Agents into measurable business outcomes for our customers. You'll set the standard for what a high-quality, fast, scalable deployment looks like. This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products,
More from the job description
ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: As our first Director, Forward Deployed Engineering at Regal, you'll grow and lead our Forward Deployed Engineering function, the team responsible for turning our AI Agents into measurable business outcomes for our custo [... source excerpt omitted ...] ke. This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products, sharper implementation playbooks, and new avenues for growth. You'll own how Regal delivers value to customers and how we scale that impact company-wide. If you're a commercially-minded builder who's led teams through a fast-moving territory and wants to operate at the forefront of AI, this is a chance to define how the next generation of AI-powered customer experiences gets bui [... source excerpt omitted ...] ality bar the team operates against Own end-to-end delivery for enterprise AI deployments: how engagements are scoped, staffed, sequenced, and measured across multiple concurrent customer launches, from kickoff to go-live Define the success metrics and commercial framework for AI Agent deployments, and hold the Forward Deployed Engineering team accountable to them Partner cross-functionally with Product, AI, and Customer Success, turning field insight from enterprise customer deployments into roadmap priorities, model improvements, and implementation playbooks that scale Own and evolve Regal's implementation playbook, setting the standard for enterprise AI deployment excellen
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