GTM Engineer: Customer Experience & Lifecycle
AI summary of the role
This GTM Engineer role focuses on building AI-powered automations and agentic workflows to improve customer experience and lifecycle management post-sale.
What you’ll do
- Automate research, preparation, and follow-up for customer conversations to free CSMs for relationship-building.
- Develop onboarding and adoption automation to accelerate time-to-value for new customers.
- Create intelligent support routing, case deflection, and delivery workflow automation.
- Serve as the builder for field-originated ideas, turning them into production-ready solutions.
What you’ll bring
- Hands-on experience building and deploying AI-powered workflows and agentic systems in production.
- Strong proficiency integrating Customer Success platforms (e.g., Gainsight, Salesforce Service Cloud), CSPs, support tooling, and CRM.
- Experience with LLMs, prompt engineering, and agent design for real post-sale workflow problems.
- Deep understanding of post-sale motions: Customer Success, support, delivery, renewals, health scores, churn drivers.
Technologies
Gainsight · Salesforce Service Cloud · LLMs · prompt engineering · agent design · n8n · Clay · Glean · Agentforce · CRM · data warehouses · BI tools
About Equinix
Global colocation and interconnection company operating 260+ data centers (IBX) across 70+ metros, connecting enterprises, networks, and clouds; the largest data-center REIT worldwide.
Public · 5000+ people
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