$117,000–$178,000 · OTE
customer engineer
Updated
Pay not postedUSRemote
Customer Engineer role focused on hands-on support for Turbopuffer's AI infrastructure customers, debugging issues, optimizing queries, and owning outcomes via Slack and docs.
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At a glance
Posted base pay
Not posted
Median $190K
Typical senior FDE payMiddle 50% of 1,803 postings$160K–$220KThe work
Integrates and configures it
Balance
- Mostly building
- Mixed
- Mostly pre-sales or support
Project stages
- Pre-sales (not covered)
- Proof of concept (not covered)
- Implementation
- Operations
- Coding
- Prototypes and scripts
- Builds for
- External customers
- Level
- Senior
- Role
- Individual contributor
What they ask for
Tools
Less common in FDE jobs
- Coding work: Prototypes and scripts5%
- Company size: About 1–50 people13%
- Company stage: Early17%
- Fully remote28%
Share of US FDE postings that state each fact.
The job description from Turbopuffer
Posted by Turbopuffer on
turbopuffer is looking for someone to help our customers succeed.
what you'll do
- debug customer issues, optimize queries
- write examples for our docs
- live in customer slack channels, helping to solve problems
- own customer outcomes
must have
- typist - you can write well and can explain complex ideas simply
- linux - you're comfortable in terminals and reading logs
- python or javascript/typescript - for reproducing issues and building solutions
- human - you build trust and keep things productive when everything's on fire
- systematic - you methodically work through problems until you've found the root cause
nice to have
- k8s experience
- vector search or full-text search background
- experience with the major cloud platforms
tpuf is hardcore & whimsical. we value
- overstep > understep
- show > tell
- complexity is earned
- showing up as part of our customer’s team
- making stuff easy to react to
About Turbopuffer
Serverless vector and full-text search engine for AI products, built on object storage to deliver cheaper, highly scalable retrieval with strong multi-tenant isolation.
Seed · 10–50 people
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