Lead Forward Deployed Engineer, AI Evaluation Platform

AI systems are only as trustworthy as the methods used to evaluate them. At Apple, where AI powers experiences for billions of people, getting evaluation right is not a support function. It is a foundational. Join Apple Services Engineering to build the next generation of AI evaluation systems. We are building the scientific foundation and self-service tools for how AI evaluation is done at scale, spanning LLMs, agentic systems, and human-AI interaction. We are looking for a Lead Forward Deployed Engineer (FDE) to lead the solutions and adoption strategy for our organization. In this highly strategic, hybrid role, you will act as the connective tissue between our science, platform engineering, and partner teams, transforming complex workflows into intuitive, developer-first platforms. Description As the Lead FDE, you will balance deep technical advocacy with organizational execution. You will partner directly with Science, Platform Engineering, and Product Management to ensure we are building and adopting the right solutions. You will serve as a technical bridge between the research organization and the broader engineering ecosystem, ensuring our tools integrate seamlessly with existing ML infrastructure and developer workflows. You will spend your time equally between internal alignment and external engagement. You will be "boots on the ground" with ML practitioners across [... source excerpt omitted ...] of new initiatives, are passionate about democratizing AI evaluation, and want to be the strategic bridge for a rapidly growing AI organization, this is the role for you. Minimum Qualifications 5+ years of experience in Solutions Architecture, Forward-Deployed Engineering, Developer Advocacy, Technical Program Management, or a related highly technical, cross-functional role. Customer Obsession & Product Thinking: Experience acting as a technical partner to internal customers. You can translate vague requirements from other teams into concrete engineering specifications. Functional literacy in AI/ML concepts: You understand the fundamental lifecycle of machine learning (datasets, trai [... source excerpt omitted ...] , and the broader engineering community. Demonstrated ability to navigate extreme ambiguity, define roadmaps where none existed, and influence without direct authority. Preferred Qualifications Deep familiarity with AI Evaluation Frameworks: You have used or contributed to modern evaluation tools like DeepEval, Ragas, TruLens, or LangSmith. Experience designing research or tools with self-service adoption as a first-class constraint. Previous experience operating in a "Chief of Staff" or strategic proxy capacity for a technical organization. A background in bridging research-heavy environments with production engineering teams