Customer Engineering Lead
AI summary of the role
Rain is hiring a Customer Engineering Lead to manage the customer-facing arm of the engineering org.
What you’ll do
- Answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
- Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
- Identify opportunities to leverage AI and automation to increase operational efficiency
- Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
What you’ll bring
- 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role
- At least 3 years in a leadership capacity
- Comfortable reading and contributing to an enterprise codebase
- Excellent communicator who can translate complex technical concepts for non-technical audiences
Technologies
AI · automation · SLAs · ticket triage · runbooks · card issuing · payments infrastructure · BIN management · transaction processing
About Rain
Enterprise stablecoin payments infrastructure helping fintechs, neobanks, and platforms launch compliant cards, wallets, rewards, on/offramps, and cross-border money movement through one API.
Series C · 100–200 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the role As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and
More from the job description
About the company Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the r [... source excerpt omitted ...] hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base. What you’ll do Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle highe [... source excerpt omitted ...] g and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs You lead with empathy and understand that great customer engineering is a competitive advantage Nice to have Experience at a card issuing platform or payments infrastructure company Familiarity with card network operations, BIN management, and transaction processing Experience building customer engineering teams and functions Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴
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