Senior Solution Consultant - FSI
AI summary of the role
Senior Solutions Consultant in Talkdesk's Professional Services organization, leading strategic implementations of CXA and CCaaS solutions for enterprise customers, with a focus on AI and automation.
What you’ll do
- Lead strategic implementations of CXA and CCaaS solutions for new and existing customers
- Provide guidance and hands-on support to internal teams, partners, and customers during implementation
- Drive post-implementation success and customer adoption through strategic guidance and best practices
- Collaborate with Product and Support teams to address feature requests and resolve issues
What you’ll bring
- 3+ years in Professional Services, Consulting, or IT/Software Development with focus on AI or automation in SaaS
- Strong programming skills in JavaScript, Python, or TypeScript
- Experience with REST APIs, webhooks, and SDKs for integrations
- Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains
Technologies
CXA · CCaaS · REST APIs · webhooks · SDKs · JavaScript · Python · TypeScript · RAG · LLM orchestration · AI toolchains · Salesforce
About Talkdesk
Cloud-based, AI-powered omnichannel contact center (CCaaS) platform sold to enterprises on subscription/seat licensing for voice, chat, email and social customer service.
Series D · 1000–5000 people
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