Engineering Lead, Strategic Deals
AI summary of the role
This role leads the technical build for 1-3 strategic enterprise deals at Decagon, acting as a founding CTO for each.
What you’ll do
- Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
- Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
- Identify technical risks early and de-risk them before they threaten the deal
- Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
What you’ll bring
- A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
- Strong appetite for customer-facing work
- Comfort owning high-stakes accounts with significant ambiguity
- The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Technologies
agentic systems · AI agents · model evaluation · infrastructure · reliability · POC · productionization
About Decagon
Conversational AI platform deploying voice, chat, and email agents for enterprise customer support, replacing tickets and hold music with autonomous resolutions.
Series D
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