AI Deployment Strategist [NYC]

About Amigo At Amigo, we're building the clinical AI infrastructure that health systems, life sciences companies, payors, and government agencies run their patient-facing care on. Our agents work across the whole patient journey: pre-visit intake, care navigation, post-visit care plans, and ongoing monitoring. Our mission is to make excellent care accessible to every patient, not rationed by the limits of clinician time. This hasn’t been solved because the underlying record was never built for it. EHRs were designed for billing, not for systems that learn. So instead of layering another point solution on top, we’re rebuilding the medical record as a timeline of clinical events and running agents on top of it that improve with every patient interaction. Unlike single-purpose chatbots or scribes, Amigo is the platform our customers use to build their own agents. That means our work has to hold up across specialties, workflows, and regulatory environments and not just one narrow use case. Our agents have supported more than 4 million patient encounters and are on track to grow tenfold this year. Our work is validated through partnerships with leading academic medical institutions. We’re fresh off our Series A, backed by Tier 1 VCs such as Madrona, General Catalyst, and Optum Ventures. We’re a small team of around 35 people, working in person in New York City and San Francisco. [... source excerpt omitted ...] ideas reach patients. If you want your work to be measured in outcomes rather than releases, we’d like to hear from you. About this role As an AI Deployment Strategist at Amigo, you'll work directly with healthcare organization customers to design and scale AI agent solutions that solve their highest-impact problems. You'll own the customer relationship from contract signature through expansion, responsible for ensuring customers successfully deploy, realize value, and scale their AI agent programs. You'll serve as the strategic partner and voice of the customer throughout their journey: from identifying opportunities and building business cases to measuring outcomes and exp [... source excerpt omitted ...] ategic thinking, business acumen, and the ability to translate complex organizational challenges into concrete AI solutions that deliver measurable ROI. This is not a traditional customer success role. You'll operate as a deployment strategist, embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions. What you'll do Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations Manage the full customer lifecycle from onboarding through expansion, ensuring customers