Senior Technical Customer Architect
AI summary of the role
Senior Technical Customer Architect at TrueFoundry, a Series A AI infrastructure startup, serving as the primary post-sales technical contact for large enterprise customers adopting their AI Gateway platform.
What you’ll do
- Onboard enterprise customers onto AI Gateway at full scale, including model access, routing, and MCP Gateway setup.
- Design access-control models and unified authorization across model calls, MCP tools, and agent-to-agent calls.
- Advise on guardrail strategy and agent governance, including identity propagation and phased rollout.
- Own technical escalations end-to-end and serve as dedicated technical support owner for assigned accounts.
What you’ll bring
- 7+ years in a technical customer-facing role at an API/infra/security or AI platform company.
- Proven track record managing large enterprise accounts (Fortune 500 or regulated industries).
- Solid grasp of API gateway concepts (auth, rate limiting, RBAC) and LLM-specific concerns.
- Working understanding of OAuth token exchange, delegation, and identity federation.
Technologies
AI Gateway · MCP · LLM · OAuth · RBAC · LangGraph · CrewAI · OpenAI Agents SDK · SOC 2 · Agent Harness
Source and classification
Customer adoption & accounts · Evidence for this classification:
duct-tape together a few API calls and call it production-ready. You need a control plane that handles: Intelligent routing with observability, cost policies, and fallback logic Centralized tool and MCP server management with security and lifecycle controls Agent orchestration with governance and guardrails A unified compute layer to run self-hosted models, custom tools, and agents AI Gateway is the control plane five composable components (Prompts, LLM Gateway, MCP Gateway, Guardrails, Agent Gateway) that handle routing, orchestration, and governance. We're Series A, backed by Intel Capital and Sequoia. Companies like CVS, Mastercard, Siemens, Paytm, Synopsys, and Zscaler run production AI workloads on our platform. About the role You'll be the primary post-sales technical point of contact for TrueFoundry's largest AI Gateway customers - champion internally, trusted architect
More from the job description
About TrueFoundry Every production AI system whether it's powering customer support, writing code, analyzing financial data, or diagnosing medical conditions needs the same foundational infrastructure.A way to route between models. A way to manage tools and integrate them securely. A way to orchestrate agents and enforce governance. A unified compute layer to run it all. That infrastructure layer is being built right now. We are looking for a Senior Technical Customer Architect to join the team. The Problem We're Solving Companies are moving beyond simple chatbots to production agentic systems. These systems route between OpenAI, Anthropic, Google, and self-hosted models. They integrate dozens of tools via protocols like MCP. They orchestrate multi-agent workflows where agents coordinate with other agents. The infrastructure to support this doesn't exist yet. You can't just duct-tape together a few API calls and call it production-ready. You need a control plane that handles: Intelligent routing with observability, cost policies, and fallback logic Centralized tool and MCP server management with security and lifecycle controls Agent orchestration with governance and guardrails A unified compute layer to run self-hosted models, custom tools, and agents AI Gateway is the control plane five composable components (Prompts, LLM Gateway, MCP Gateway, Guardrails, Agent Gat [... source excerpt omitted ...] that handle routing, orchestration, and governance. We're Series A, backed by Intel Capital and Sequoia. Companies like CVS, Mastercard, Siemens, Paytm, Synopsys, and Zscaler run production AI workloads on our platform. About the role You'll be the primary post-sales technical point of contact for TrueFoundry's largest AI Gateway customers - champion internally, trusted architect externally. Your customers are large enterprises with complex org structures, procurement cycles, and compliance requirements; they aren't just calling models, they're governing LLM traffic, MCP tool access, and autonomous agents across dozens of teams. You'll guide platform, security, and application t [... source excerpt omitted ...] and business processes, drive their business growth on the platform, and be the technical bridge between their evolving AI usage and TrueFoundry's product/engineering teams. What you'll do Customer-facing Onboard customers onto AI Gateway at full scale - unified model access, virtual model routing/fall backs, and MCP Gateway setup for their agent tooling. Owns: time to first value/production, adoption rate of the initial use case Design access-control models and unified authorization across model calls, MCP tools, and agent-to-agent calls Advise on guardrail strategy - Validate/Mutate modes, phased rollout from Audit to Enforce for PII, prompt injection, and content modera
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