Deployment Strategist, Flagship Account
AI summary of the role
Own the deployment and strategic adoption of Serval for a major enterprise customer, working between the customer's Santa Clara team and Serval's San Francisco HQ.
What you’ll do
- Own customer engagements from pilot through production launch
- Design and build AI agents and novel workflows
- Advise customers on AI adoption and strategy
- Lead migrations with minimal disruption
What you’ll bring
- Degree in Computer Science or a related field, or equivalent hands-on experience
- 3+ years in product, engineering, consulting, or founder roles
- Strong technical communication and relationship management skills
- Ability to troubleshoot production code, database state, and API requests/responses
Technologies
REST · IAM · SQL · browser developer tools · AI agents · workflow automation
About Serval
AI-native ITSM platform for enterprises that automates help desk, access, onboarding, and workflows through auditable agents that build and run automations.
Series B · 50–100 people
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