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civicplus

AI Enablement Engineer (Professional Services, COGS, Support)

Published · Updated

$119,100–$181,100annualizedUSRemote

Builds and maintains AI-enabled tools, integrations, and workflows to improve implementation delivery and customer-facing support operations.

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View posting at civicplus

At a glance

Posted base pay

$119K–$181KBelow the median

The work

Builds for teams inside the company

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
Internal teams
Level
Senior
Role
Individual contributor

What they ask for

Experience

  • 5+ yearssoftware engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or similar technical role (minimum)
  • 8+ yearssoftware engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or similar technical role (maximum)

Background

  • Software engineering
  • Solutions and customer engineering
  • Implementation and data engineering

Tools

  • Python
  • JavaScript
  • large language models
  • prompt design
  • Zendesk
  • Salesforce Service Cloud
  • data pipelines

Visa

  • No visa sponsorship

Less common in FDE jobs

  • Who you build for: Internal teams14%
  • Fully remote28%
  • Individual contributor or manager: Individual contributor49%

Share of US FDE postings that state each fact.

What you’ll do

  • Build AI tools and automations for implementation projects and internal workflows.
  • Improve support-ticket triage and AI-assisted resolution.
  • Integrate AI services with internal systems and third-party platforms.
  • Establish responsible AI practices and reusable technical standards.

What you’ll bring

  • 5–8 years in a relevant technical engineering role.
  • Experience building AI-enabled workflows, automations, internal tools, or integrations.
  • Proficiency in Python, JavaScript, or another scripting or programming language.
  • Experience with APIs, integration patterns, and structured and unstructured data.

View posting at civicplus

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Pay and conditions

Posted pay
$119,100–$181,100Annualized in US dollars
Pay details

Estimated Salary Grade Range: $119,100 - $181,100 Anticipated hiring range: $140,000 - $145,000

Location
US
Work arrangement
Remote
Employment type
Full-time
Visa sponsorship
Not available
Experience requirements
  • 5+ years: software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or similar technical role (minimum) (required)
  • 8+ years: software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or similar technical role (maximum) (required)

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