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ServiceNow

Forward Deployed Solution Engineer – Applied AI FDE

Published · Updated

$176,100–$308,200annualizedRemote, hiring in New York

This senior forward-deployed engineering role embeds with strategic enterprise customers to turn ambiguous problems into production-grade GenAI/ML systems, including RAG pipelines, agentic workflows, and integrations.

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View posting at ServiceNow

At a glance

Posted base pay

$176K–$308KAbove the median

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept
  3. Implementation
  4. Operations

Travel Up to 30%

Coding
Writes production code
Builds for
Both
Level
Senior
Role
Technical lead

What they ask for

Experience

  • 8+ yearssoftware engineering
  • 2+ yearsbuilding systems in customer-facing or embedded roles

Background

  • Software engineering
  • Solutions and customer engineering

Tools

  • LLMs
  • RAG
  • LangChain
  • Semantic Kernel
  • Python
  • Node.js
  • React
  • GraphQL
  • vector databases
  • CI/CD

Less common in FDE jobs

  • Who you build for: Both9%
  • Company stage: Public28%
  • Fully remote30%
  • Company size: About 5,000+ people33%

Share of US FDE postings that state each fact.

What you’ll do

  • Partner with customers to identify and frame high-impact AI use cases.
  • Design, build, and ship end-to-end GenAI/ML systems to production.
  • Prototype with users and harden pilots into reliable, monitored services.
  • Own technical relationships and translate between business stakeholders and engineering.

What you’ll bring

  • 8+ years of software engineering experience, including 2+ years in customer-facing or embedded roles.
  • Experience building ML/GenAI systems using LLMs, embeddings, vector databases, and RAG architectures.
  • Production system architecture and backend, frontend, and API engineering skills.
  • Experience deploying on AWS, Azure, or GCP with CI/CD, containers, and infrastructure as code.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

Similar jobs

Hiring at ServiceNow and want this page changed or removed? Email info@nextmove.md and we take it down.

Pay and conditions

Posted pay
$176,100–$308,200Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Location
New York, NY
Work arrangement
Remote
Employment type
Full-time
Travel
Up to 30%
Experience requirements
  • 8+ years: software engineering (required)
  • 2+ years: building systems in customer-facing or embedded roles (required)

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