Senior Software Engineer, Cloud Infrastructure

What you’ll do

• Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.
• Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support.
• Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts.
• Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience.

What you’ll bring

• 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.
• Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.
• Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.
• A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.

Technologies

GCP · AWS · Azure · Terraform · Kubernetes · VPC · IAM · DNS · Prometheus · Grafana · Datadog · CI/CD

About Decagon

Conversational AI platform deploying voice, chat, and email agents for enterprise customer support, replacing tickets and hold music with autonomous resolutions.

Series D