Senior Customer Architect
AI summary of the role
Senior Customer Architect owning the technical arc of Netomi's most complex strategic enterprise accounts (multi-brand, multi-region) post-sale.
What you’ll do
- Design end-to-end agent architecture across channels (chat, email, voice, SMS, in-app) including agent decomposition and escalation design.
- Own technical success planning: author Technical Success Plans, define measurement models, and run recurring technical business reviews.
- Drive technical expansion from land to expand across channels, intents, lines of business, regions, and languages.
- Serve as trusted technical advisor to senior customer stakeholders (VP/Head of CX, CIO, enterprise architects).
What you’ll bring
- 10+ years in customer-facing technical roles (solutions architecture, TAM, forward-deployed engineering, etc.) with post-sales ownership.
- Proven ownership of multiple concurrent enterprise accounts at Fortune 500 scale.
- Deep technical depth: reads code/API docs, debugs data flows, credible with principal engineers.
- Working understanding of LLM-based systems (prompting, tool use, retrieval, evaluation, guardrails).
Technologies
LLM · agentic AI · Salesforce · Zendesk · ServiceNow · CCaaS · IVR · CRM · API · SOC 2 · HIPAA · GDPR
About Netomi
Enterprise agentic AI platform resolving customer service across messaging, chat, email, and voice; fully autonomous and co-pilot modes.
Series C
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