Senior Staff Software Engineer

$190,900–$334,100annualizedSanta Clara, CAOn-siteStaffToday

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About the job

Senior staff-level engineer responsible for building and operating the connectivity layer between customer telephony and CCaaS environments and ServiceNow's Voice/CTI and Native Voice Controls platform.

Summary written from the posting.

What you’ll do

Build and operate SIP, signaling, media, and event integrations for ServiceNow Voice
Integrate and harden connectivity across CCaaS providers, carriers, CTI/PBX systems, and media gateways
Design for call setup reliability, failover, graceful degradation, and production observability
Work directly in customer telephony environments to deploy, tune, and troubleshoot live integrations

What you’ll bring

8+ years of production software engineering experience, including several years in telephony, CTI, or real-time communications
Hands-on production CCaaS integrations using SIP, WebSocket or streaming media APIs, and real-time audio interfaces
Experience with multiple CCaaS providers and telephony infrastructure
Practical knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, and live-audio performance characteristics

Technologies

SIP · RTP/SRTP · WebRTC · Genesys · NICE · Five9 · Amazon Connect · Twilio · WebSocket · codecs

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

Pay and conditions

Posted pay: $190,900–$334,100Annualized in US dollars
Pay details
For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Location: Santa Clara, CA
Work arrangement: On-site
Employment type: Full-time
Experience requirements: 8+ years

The work, as we read it

Kind of work: Builds what the customer runs

Our reading of the posting, not the employer’s words.

How this compares

The middle of this range is $263,000, above the $195,000 median for the 1,771 US FDE postings that state one. Half of those sit between $162,000 and $230,000.

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