Senior Agent Product Manager, Healthcare
AI summary of the role
Senior individual contributor owning AI agent delivery, adoption, and expansion for Decagon's largest healthcare accounts (Payer, Provider, Pharmacy, Labs, Life Sciences).
What you’ll do
- Own AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers.
- Serve as executive partner to C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap from first conversation through production and expansion.
- Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows (benefits/eligibility, claims, prior auth, patient access, scheduling, Rx outreach, care-gap closure, post-discharge follow-up, HCP inquiry).
- Own trust posture on accounts: PHI handling, consent, escalation to licensed clinical staff, guardrails, and audit/compliance evidence.
What you’ll bring
- 6+ years owning ambiguous, high-stakes outcomes and earning trust of senior executives, with at least 3 years in healthcare.
- Real fluency in healthcare operations (health plans, health systems, member/patient friction, care/claims/contact center).
- Builder's instinct — design and build the actual solution, not just diagnose.
- Strong technical acumen to shape AI agent designs and converse with engineers and executives.
Technologies
AI agents · conversational AI · voice AI · chat · email · SMS · HIPAA · BAA · PHI · SOC 2 · HITRUST
About Decagon
Conversational AI platform deploying voice, chat, and email agents for enterprise customer support, replacing tickets and hold music with autonomous resolutions.
Series D
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