Developer Success Engineer
AI summary of the role
Developer Success Engineer owns the post-sale technical relationship with Finch customers, guiding them from initial API integration through ongoing optimization of employment data flows.
What you’ll do
- Own the post-sale technical relationship with Finch customers
- Proactively guide customers from initial API integration through ongoing optimization of employment data flows
- Drive increased usage, advise on integration strategy, and conduct ongoing architectural assessments
- Act on product feedback and surface roadmap opportunities to Engineering and Product
What you’ll bring
- Experience in a customer-facing technical role (e.g., solutions engineer, developer success, technical account manager)
- Strong understanding of REST APIs and integration patterns
- Ability to guide customers through API integration and optimization
- Excellent communication and collaboration skills across cross-functional teams
Technologies
REST APIs · API integration · developer tools · employment data · payroll infrastructure
About Finch
Unified API that lets HR, fintech, benefits, and compliance apps read and write payroll and HRIS data across hundreds of employment systems.
Series B · 50–100 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. About the Role Developer Success Engineers (DSEs) own the post-sale technical relationship with Finch customers. DSEs proactively guide customers from initial API integration through ongoing optimization of their employment data flows. You will drive increased usage, advise on integration strategy, and
More from the job description
About Finch We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion. Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more. About Our Team We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out [... source excerpt omitted ...] rt—especially if your career has taken some extraordinary twists and turns. About the Role Developer Success Engineers (DSEs) own the post-sale technical relationship with Finch customers. DSEs proactively guide customers from initial API integration through ongoing optimization of their employment data flows. You will drive increased usage, advise on integration strategy, and conduct ongoing architectural assessments to reduce friction, uncover new use cases, and drive deeper product adoption. DSEs sit at the center of the customer experience: acting on product feedback, surfacing roadmap opportunities to Engineering and Product, contributing to developer resources, and coll [... source excerpt omitted ...] ith Sales and Marketing to share what you learn from the field. You establish and share standard methodologies, and you help shape how the employment data ecosystem evolves. What You'll Do Scale developer adoption, helping customers integrate with the Finch API across hundreds of integration providers. Conduct ongoing architectural assessments of customers' employment data pipelines and recommend changes to reduce friction, improve reliability and optimize their own user onboarding performance. Identify patterns in customer feedback, usage trends, and pain points, then partner with Product and Engineering to prioritize improvements and build solutions. Troubleshoot and opt
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