Senior Forward Deployed Engineer - Implementation Focus

Second Front Systems is looking for an operationally experienced, technically rigorous Senior Forward Deployed Engineer - Implementation to strengthen our implementation function across federal deployments. Operating at forward-deployed environments where Game Warden onboarding determines mission readiness, you will be responsible for owning technical success of complex customer implementations, establishing implementation standards, and translating field friction into platform improvements. You will lead highest-stakes onboarding engagements, mentor Implementation Engineers on configuration and troubleshooting, and partner with Product and Platform Engineering to harden deployment processes, ensuring that customers achieve secure, accredited Game Warden deployments on schedule and Implementation Engineers operate from documented, tested procedures. We need someone capable of managing multi-week onboarding engagements with minimal support, where integration failures create operational risk; diagnosing configuration and infrastructure issues across classified and unclassified networks, and documenting root causes as permanent fixes; and building consensus between field realities and product roadmap decisions, translating warfighter constraints into engineering requirements. As a key partner to product, Platform Engineering, and Federal Sales leadership, you will reduce post- [... source excerpt omitted ...] Candidates must reside in one of our approved hiring hubs: • DC/Maryland/Virginia • Raleigh/Durham/Chapel Hill, NC • Denver/Colorado Springs, CO • Dallas/Fort Worth, TX What You'll Do • Own the technical strategy and execution for 2F's most complex and highest-visibility customer deployment implementations, including first-of-kind application onboardings and multi-agency or multi-enclave rollouts. • Serve as the senior-most subject matter expert on Second Front products across Implementation, building the internal enablement materials and technical playbooks the rest of the team relies on. • Own and continuously improve onboarding and customer support processes across [... source excerpt omitted ...] artner directly with Product and Platform Engineering leadership, feeding implementation-pattern insights into the platform roadmap. • Architect and configure complex cloud-based customer deployments across AWS, GCP, and Azure, making design decisions other engineers on the team will follow as precedent. • Resolve escalations from other Implementation Engineers, unblocking stalled deployments and coaching them through novel technical problems. • Represent 2F technically in front of senior customer stakeholders and program managers, and collaborate cross-functionally with Sales and Platform Engineering throughout the customer lifecycle. What You Bring • 8–10+ years of experie