Forward Deployed Product Manager
AI summary of the role
Lead enterprise customer adoption and integration of Neon's AI automation platform for healthcare patient access.
What you’ll do
- Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform.
- Own the relationship and act as the primary point of contact for customer stakeholders, from operators to executives.
- Translate customer needs into technical specs by rigorously mapping workflows and identifying edge cases.
- Drive implementations, hand-hold customers through onboarding and integration, and diagnose issues with engineering.
What you’ll bring
- Experience in roles such as Product Manager, Forward-deployed engineer, or Strategy & business consultant.
- Experience navigating complex workflows, ideally in SaaS or automation platforms.
- Track record of leading implementations, technical onboarding, or product rollout programs.
- Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.
Technologies
AI automation platform · Notion · Asana · Jira · Slack · Zoom · Salesforce · HubSpot · Excel · BI tools
About Neon Health
AI agents that automate patient-access workflows (benefit verification, prior authorization, financial assistance) for pharma companies so patients can start specialty therapies faster.
Seed · 10–50 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives. Working like athletes Like athletes, we are constantly honing our craft to produce our best possible work. We work with intention and humility. We support and challenge each other to be our best selves. And as a team, we achieve goals together that would be impossible alone. Jobs To Be Done Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product. Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives. Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical
More from the job description
TLDR Come own how enterprise customers adopt, integrate, and scale Neon’s AI automation platform. You’ll lead technical implementations, design and improve customer workflows, diagnose root-cause issues, and translate requirements between customers and engineering. Ideal candidates bring strong analytical and technical problem-solving skills, thrive in ambiguity, and have experience operating in hybrid product + customer-facing roles. About us: join the team making life-saving drugs accessible The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials. Over 50% of critical prescriptions are abandoned due to: Cost barriers: Patients with high copays are 5x more likely to abandon treatment Insurance maze: Complex prior authorizations block access Logistical challenges: Coordinating medical visits for treatments Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance. Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. [... source excerpt omitted ...] nterprises. Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers. Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution. Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections. Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes. Career acceleratio [... source excerpt omitted ...] upport and challenge each other to be our best selves. And as a team, we achieve goals together that would be impossible alone. Jobs To Be Done Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product. Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives. Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases. Drive implementations: Hand-hold cust
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