Field Engineer

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility during the evaluation, and may carry that work through to production. The role is dynamic and cros [... source excerpt omitted ...] ering to build features your accounts require, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations. In this role, you will Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers. Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment. Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating a [... source excerpt omitted ...] issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives. Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value Educate customers on how to extract more value from the Decagon platform through technical enablement Your background looks something like this Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology companies. Write production-grade code in Python, SQL, or similar languages. You