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avoca (gem)

Forward Deployed Engineer

Published · Updated

Pay not postedNew York, NYOn-site

Embeds with customers to design and deploy tailored conversational AI solutions, translating business workflows into technical architectures and operating infrastructure.

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View posting at avoca (gem)

At a glance

Posted base pay

Not posted

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Senior
Role
Individual contributor

What they ask for

Experience

  • 3+ yearssoftware engineering

Background

  • Software engineering

Tools

  • Python
  • TypeScript
  • JavaScript
  • AWS
  • GCP
  • Azure
  • vector databases
  • LLMs
  • prompt engineering
  • AI agent frameworks

Less common in FDE jobs

  • On-site37%
  • Individual contributor or manager: Individual contributor49%

Share of US FDE postings that state each fact.

The job description from avoca (gem)

Posted by avoca (gem) on

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

As a Forward Deployed Engineer, you’ll embed directly with our customers—understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field.

What You’ll Do

  • Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.
  • Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.
  • Translate business requirements into technical architectures and deployments.
  • Identify patterns across deployments and feed insights back into our core product roadmap.
  • Operate with high autonomy in high-stakes, ambiguous environments.

What We’re Looking For

  • 3+ years in software engineering, preferably with backend or systems experience.
  • Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).
  • Strong communicator able to work seamlessly with both technical and non-technical stakeholders.
  • Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.
  • Comfort working in dynamic environments with shifting priorities.
  • Eagerness to work in person with us in NYC full time.

View posting at avoca (gem)

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Pay and conditions

Posted pay
Pay not posted
Location
New York, NY
Work arrangement
On-site
Remote work restrictions
In person in NYC full time
Employment type
Full-time
Experience requirements
  • 3+ years: software engineering (required)

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