Senior Agent Product Manager

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap [... source excerpt omitted ...] quire deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role. About the Role This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale [... source excerpt omitted ...] e high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution. In this role, you will Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers. Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion. Design, build, and optimize enterprise-grade AI age