Solutions Engineer

About Persona Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the Role As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform. You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact. This role combines hands-on technical problem-solving with strategic partnership. You’ll guide customers through discovery, design, implementat [... source excerpt omitted ...] ses, ensuring they achieve measurable value at each stage. You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale. We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases. Why This Role Matters This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way. As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our pla [... source excerpt omitted ...] uence customer success, product direction, and operational scalability. You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business. What you'll do at Persona Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products. Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success. Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in ac