Sr Customer Experience AI Engineer
AI summary of the role
Design, build, and operate AI systems and automations that make ePayPolicy's customer experience more effective and scalable across the full lifecycle, reporting to the Chief Customer Officer.
What you’ll do
- Design and deploy AI systems providing real-time customer health data, predictive insights, and intelligent prioritization for Customer Experience teams.
- Develop automations and digital touchpoints that handle repeatable work, such as guided onboarding and support agent context/suggested responses.
- Integrate AI experiences with Salesforce, support systems, and data infrastructure.
- Extract ambiguous business requirements from CX stakeholders and translate them into clean technical solutions.
What you’ll bring
- 3-5 years building customer-facing or operational AI/automation systems in the CX space.
- Ability to work independently across data, APIs, and integration points.
- Track record of extracting ambiguous business requirements and translating them into clean technical solutions.
- Experience with automation workflows and integration platforms, understanding build vs. buy tradeoffs.
Technologies
AI · automation · Salesforce · APIs · data infrastructure · integration platforms · customer success platforms · analytics tools
About ePayPolicy
Insurance-focused payments platform for agencies, carriers, MGAs, and premium finance companies to accept, reconcile, and send payments through one connected workflow.
Private Late · 100–200 people
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