Forward Deployed Engineer- ServiceNow
AI summary of the role
This is a Forward Deployed Engineer role at Deloitte's ServiceNow practice, focused on rapidly prototyping and delivering GenAI-enabled solutions on the ServiceNow platform for enterprise clients.
What you’ll do
- Embed with clients to identify business needs and translate high-value GenAI use cases into solutions.
- Prototype and deliver working AI solutions using industry expertise and emerging capabilities.
- Build AI-enabled solutions, agentic platforms, and workflows across enterprise AI platforms.
- Deliver production-quality code using strong practices in testing, CI/CD, logging, versioning, and documentation.
What you’ll bring
- Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
- 3+ years of experience in software engineering, data engineering, data science, or analytics engineering.
- 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments.
- 4+ years of relevant ServiceNow IT consulting or industry experience.
Technologies
ServiceNow · GenAI · LLM · Now Assist · AI Agents · Flow Designer · Integration Hub · Service Portal · App Engine · Now Platform APIs · Claude Code · CLAUDE.md
Source and classification
Production engineering · Evidence for this classification:
At Deloitte, Forward Deployed Engineers (FDE) don’t just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations. Recruiting for this role ends on 10/30/2026. Work you’ll do As a ServiceNow FDE, you will work side by side with senior functional and technical client team members to rapidly prototype and deliver high-impact GenAI-enabled solutions. This requires a highly motivated practitioner who moves with speed and precision, building working software, engaging confidently with senior stakeholders and engineers to bring measurable business impact from day one. Additional responsibilities include: Client Engagement Embed
More from the job description
At Deloitte, Forward Deployed Engineers (FDE) don’t just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations. Recruiting for this role ends on 10/30/2026. Work you’ll do As a ServiceNow FDE, you will work side by side with senior functional and technical client team members to rapidly prototype and deliver high-impact GenAI-enabled solutions. This requires a highly motivated practitioner who moves with speed and precision, building working software, engaging confidently with senior stakeholders and engineers to bring measurable business impact from day one. Additional responsibilities include: Client Engagement Embed with clients to identify business needs and translate high-value GenAI use cases into solutions. Partner with leaders, product owners, architects, and engineers to align priorities and delivery. Lead working sessions to shape solutions and drive client outcomes. Prototype and deliver working AI solutions using industry expertise and emerging capabilities. Contribute independently within an FDE pod while mentoring newer team members. Solution Engineering Build AI-enabled solutions, agentic pl [... source excerpt omitted ...] e AI engineering patterns, tool-use approaches, and human-in-the-loop controls. Apply architecture decisions that balance quality, safety, latency, cost, and model risk. Deliver production-quality code using strong practices in testing, CI/CD, logging, versioning, and documentation. Design extensible functionality, support sprint sizing, and align solutions with senior team members. Contribute reusable assets including code, prompt libraries, runbooks, and reference implementations. The team Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and [... source excerpt omitted ...] thing from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require. Required qualifications Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering. 3+ years of experience in software engineering, da
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