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ServiceNow

Senior Staff Software Engineer_Voice AI Agent Prompting

Published · Updated

$190,900–$334,100annualizedSanta Clara, CAStaff

Build and operate production voice AI agents with CTI, CCaaS, and telephony integrations.

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View posting at ServiceNow

At a glance

Posted base pay

$191K–$334KAbove the median

The work

Builds what the customer runs

Balance

  1. Mostly building
  2. Mixed
  3. Mostly pre-sales or support

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Senior
Role
Individual contributor

What they ask for

Experience

  • 10+ yearssoftware engineering
  • 2+ yearsdeploying contemporary AI solutions at customers

Background

  • Software engineering

Tools

  • CTI
  • CCaaS
  • IVR
  • speech recognition
  • speech synthesis
  • streaming audio
  • tool calling
  • LLM tracing
  • model-as-judge evaluation
  • CI gates

Less common in FDE jobs

  • Company stage: Public33%
  • Company size: About 5,000+ people38%
  • Individual contributor or manager: Individual contributor49%

Share of US FDE postings that state each fact.

What you’ll do

  • Design autonomous call workflows, autonomy boundaries, retries, escalations, and human handoffs.
  • Author, version, and regression-test agent instructions, prompts, guardrails, and tool descriptions.
  • Build automated evaluation, golden-call datasets, CI gates, drift detection, and adversarial testing.
  • Deploy inside customer voice environments and own live-call quality, safety, and reliability.

What you’ll bring

  • 10+ years of software engineering experience, including 2+ years deploying contemporary AI solutions at customers.
  • Production experience building, shipping, and operating AI-native voice applications used by real callers.
  • Hands-on expertise with voice and telephony platforms, speech recognition and synthesis, streaming audio, and live-call behavior.
  • Demonstrated ability to design autonomous voice workflows and engineer prompts, instructions, tool use, grounding, and structured outputs.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

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Pay and conditions

Posted pay
$190,900–$334,100Annualized in US dollars
Pay details

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Location
Santa Clara, CA
Employment type
Full-time
Experience requirements
  • 10+ years: software engineering (required)
  • 2+ years: deploying contemporary AI solutions at customers (required)

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