Senior Solutions Architect

Location requirements: Remote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones. About the Role: BigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations. This is a role for a builder. You will spend real time in the platform, in the data, and in code — not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours. BigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours. What you will do: Own customer engagements from discovery through implementation, adoption, and go-live Design and implement BigPanda solutions across workflows, integrations, data design, and production rollouts Partner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps Build the integrations, transforms, and tooling an implementation needs — including the scripts and automations that exist only because yo [... source excerpt omitted ...] ibute to reusable playbooks, best practices, and architecture patterns, and mentor newer Solutions Architects What Success looks like: First 90 days: You have shipped your first production go-live, and you can navigate a customer’s alert data and configuration without help. Six months: You own a portfolio of engagements end to end, and customers ask for you by name. One year: At least one thing the team uses every week — a playbook, a pattern, an integration, a tool — exists because you built it. What skills and experience you’ll bring to BigPanda: 5+ years of experience in post-sales technical architecture, consulting, or professional services roles Strong knowledge of moni [... source excerpt omitted ...] us through something you have written. Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments Ability to work effectively with customer stakeholders and connect technical decisions to business outcomes Strong consultative communication skills across technical and non-technical audiences Interest in improving team practices through mentoring, reusable assets, or process development How you work with AI BigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work. You use AI coding and agent tools — Claude, Cursor, ChatGPT, Copilot, or w