Implementation Manager

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager. You'll get into the technical details of home service companies, advising on integrations, AI prompt configurations, and product setup to ensure every implementation achieves client goals, hits time-to-value targets, and delivers an exceptional experience. This is a highly cross-functional, client-facing role. You'll partne [... source excerpt omitted ...] s simultaneously, balancing hands-on execution with strategic guidance. What You’ll Do Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live. Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices. Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact. Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks. Desig [... source excerpt omitted ...] uration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments. Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly. Advocate for product improvements that matter most to implementation clients. Requires flexibility to travel to client sites. What You'll Bring 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience. Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to