Principal Product Manager
AI summary of the role
Principal Product Manager on the Dynamics 365 Contact Center team, driving generative AI-powered contact center solutions with top customers from pre-sales through deployment.
What you’ll do
- Embed with strategic customers as primary point of contact for ideation and building Contact Center applications.
- Build hands-on prototypes and provide strategic guidance to create customer solutions.
- Configure, deploy, and enable solutions within customer environments.
- Lead technical support during initial projects and mentor Microsoft and customer teams toward self-sufficiency.
What you’ll bring
- Bachelor's Degree AND 8+ years experience in product/service/program management or software development (or equivalent).
- 2+ years experience building/designing AI application stacks and agents, including conversational UX and platforms like Claude, GPT, and Copilot.
- Track record of planning and delivering Contact Center/Customer Service solutions in real customer environments.
- Hands-on experience with Microsoft stack: Dynamics 365 Customer Service/Contact Center, Azure, M365 Copilot extensibility, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Teams extensibility.
Technologies
Dynamics 365 Contact Center · Dynamics 365 Customer Service · Azure · M365 Copilot · Copilot Studio · Azure OpenAI · Graph Connectors · Microsoft Teams extensibility · Claude · GPT · Copilot · LLMs
About Microsoft
Microsoft sells cloud infrastructure, productivity software, and AI tools to enterprises and consumers globally, anchored by Azure, Office 365, and the OpenAI partnership.
Public
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