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NEXTMOVEFDE careers · United States
Salesforce

Director, Customer Success Management

AI summary of the role

Director-level role leading a team of Customer Success Managers across a specific product portfolio (Core Clouds, TMT, HLS, Digital, or CBS) at Salesforce.

What you’ll do

  • Oversee team capacity across strategic customer portfolios, balancing escalations with long-term success planning.
  • Act as executive liaison with senior leaders across Product, Sales, Services, Alliances, and CSG.
  • Recruit, hire, and mentor a diverse team of Customer Success Managers.
  • Manage intake and execution of CSM-led engagements driving adoption and health for Signature customers.

What you’ll bring

  • 10+ years experience in Customer Success, Account Management, Solution Consulting, or related fields.
  • 3–5 years people management experience leading high-performing CSM teams.
  • Proven experience managing customer portfolios and resource planning across complex multi-segment bases.
  • Strong knowledge of Salesforce products and platform.

Technologies

Sales Cloud · Service Cloud · Commerce Cloud · Marketing Cloud · Media Cloud · Health Cloud · Life Sciences Cloud · CRM · Agentforce

About Salesforce

Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.

Public · 5000+ people

Source and classification

Deployment team leadership · Evidence for this classification:

a wide range of customers. They act as the customer's primary point of contact for a mix of reactive and proactive needs. This includes managing customer health, delivering prescriptive guidance to drive product adoption and feature utilization, and facilitating foundational success planning conversations. They collaborate closely with senior CSMs, Success Architects, and Support Engineers to triage escalations and ensure customers are on a path to long-term health, bridging the gap between day-to-day needs and long-term outcomes. We are hiring for multiple Director, Customer Success Manager openings, each focused on a distinct product portfolio: Core Clouds – Sales Cloud and Service Cloud Technology Media Telecommunication (TMT) – Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success
How jobs are selected

Employer postings · Data from · Sources