Agentic Customer Success Manager, Senior Manager
AI summary of the role
Senior Manager leading customer success for Salesforce's Agentforce platform, driving deep adoption, governance, and value realization for enterprise customers on their Agentic Enterprise journey.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Partner with customers to build and nurture their internal Center of Excellence, training 'Agent Champions' to independently iterate, govern, and scale their AI footprint.
- Monitor agent performance telemetry, success rates, and friction points to proactively recommend workflow optimizations.
- Coordinate with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners to ensure a unified customer experience.
- Proactively manage the roadmap for contracted licenses and consumption credits, driving deep utilization against high-impact processes.
What you’ll bring
- 6+ years work experience with 3+ years in Customer Success, Professional Services, or Management Consulting focused on adoption and change management for enterprise SaaS.
- Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
- Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights.
- Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity.
Technologies
Agentforce · Data Cloud · Slack · AI/LLM · ERP · MRP · TMS · Salesforce
About Salesforce
Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.
Public · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions. As a Customer Success Senior Manager, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers. Your Impact Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to
More from the job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions. As a Customer Success Senior Manager, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-fun [... source excerpt omitted ...] m of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers. Your Impact Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint. Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows. Ecosystem Col [... source excerpt omitted ...] rt the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience. Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes. Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data. C
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