Senior Deployment Systems Engineer
AI summary of the role
Senior Deployment Systems Engineer acts as the principal technical architect and quarterback for Relay's largest, most strategic enterprise deployments of rugged AI-powered smart devices.
What you’ll do
- Serve as principal technical project lead and decision-maker from deal close through full operational deployment, coordinating handover from Solutions Engineering and activities with Customer Success.
- Lead complex multi-site audits and deep-dive technical assessments to validate enterprise IT and physical infrastructure readiness, including Wi-Fi 6 and cellular network capacity, firewall configurations, and electrical engineering for charging stations.
- Strategically identify, scope, and direct custom software development requirements (e.g., integrating Relay with customer ERP, WMS, or IoT sensors) and oversee Forward Deployed Engineers.
- Collaborate with Supply Chain to establish provisioning, staging, and shipping protocols for thousands of MIL-STD 810H, IP68/69K devices, meeting 48-hour operational SLAs.
What you’ll bring
- 8+ years deep systems architecture and governance expertise in enterprise networking (Wi-Fi 6, DAS/Small Cell, RF propagation, firewall/network policy) and physical facility infrastructure (power load, low-voltage cabling).
- Proven master of high-stakes, multi-million dollar program logistics and project governance, aligning hardware manufacturing, software integration, and physical construction to a consolidated go-live date.
- Executive presence and technical authority to lead walk-throughs with VPs of Operations and define security/network protocols with CISOs or IT Directors.
- Extensive experience architecting and executing deployment of physical hardware, industrial AV, enterprise networking gear, or IoT sensor networks at massive, multi-site scale.
Technologies
Wi-Fi 6 · DAS/Small Cell · RF propagation · MAC whitelisting/802.1X · firewall configuration · policy-based routing · QoS · IoT · Steady Link · MIL-STD 810H · IP68/69K
About Relay
Digital banking platform for SMBs providing cash flow visibility, automated spend management, and bookkeeping integration to replace manual financial workflows.
Series B · 200–500 people
Source and classification
Production engineering · Evidence for this classification:
behind in an analog void. Relay is fixing the "Operational Black Hole" by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, enabling teams to communicate, stay safe, and convert voice into operational data. As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we require a highly experienced, strategic technical leader to architect, lead, and optimize our largest and most complex physical rollouts. The Role: Your Mission As a Senior Deployment Systems Engineer (Sr. DSE), you are the principal technical architect and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of
More from the job description
Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, healthcare, and beyond to move from reactive chaos to proactive control, driving better outcomes. Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce. Why join Relay? Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity. Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy. LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands. Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time. Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll [... source excerpt omitted ...] gineer (Sr. DSE), you are the principal technical architect and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the technical vision, the physical infrastructure, and the overall execution strategy to ensure success. You sit within our Solutions organization alongside Solutions Engineers (SE). While the SE secures the technical win, you design, implement, and govern the system-wide deployment. You will leverage your expertise to proactively ensure the customer's facility has the optimal power load, scalable charging infrastructure, a [... source excerpt omitted ...] to support our devices, and you will coordinate and set the timing of hardware delivery and software integration across multiple workstreams. Over time and as our DSE team scales, you will also mentor junior DSEs and contribute to global deployment standards. Key Responsibilities: Principal Deployment Architect & Quarterback: Serve as the overall technical project lead and decision-maker from the moment a massive, strategic deal closes through full operational deployment. You are accountable for the seamless handover from Solutions Engineering, the strategic coordination of activities with Customer Success, and the development and governance of the end-to-end implementation pla
Employer postings · Data from · Sources