Account Solution Engineer, Higher Education
AI summary of the role
Salesforce seeks a Senior/Lead Account Solution Engineer to drive technical sales cycles for large higher education institutions, leveraging the Salesforce platform and AI products like Agentforce for Education.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead the technical sales cycle from discovery to close for higher education institutions.
- Understand institutional challenges and map them to Salesforce solutions, including Agentforce for Education.
- Prepare and deliver tailored demonstrations showcasing Salesforce platform capabilities for student lifecycle and operations.
- Lead technical responses to RFPs and RFIs, aligning with institutional priorities.
What you’ll bring
- 7+ years combined experience with Salesforce or other CRM solutions, focused on education.
- 5+ years in solution engineering, consulting, enterprise software delivery, or customer success.
- Deep understanding of education operations: student lifecycle, academic operations, financial aid, enrollment, alumni relations.
- Strong technical acumen configuring and demonstrating enterprise platforms in sales or implementation contexts.
Technologies
Salesforce · Agentforce · Data360 Cloud · CRM · OmniScript · Vlocity · Education Cloud · Experience Cloud
About Salesforce
Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.
Public · 5000+ people
Source and classification
Technical pre-sales · Evidence for this classification:
Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Senior/Lead Account Solution Engineer, you’ll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you’ll showcase the power of Salesforce’s platform to optimize the entire student life cycle, streamline administrative processes, and drive long-term transformation. In a fast-paced, results-driven environment, your ability to bridge technology and strategy will be key. You’ll lead technical conversations, articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you. Responsibilities Lead the Solution Cycle
More from the job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Want to drive innovation in education? Join Salesforce’s Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Senior/Lead Account Solution Engineer, you’ll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you’ll showcase the power of Salesforce’s platform to optimize the entire student life cycle, streamline administrative processes, and dr [... source excerpt omitted ...] , articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you. Responsibilities Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close. Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions. This role will primarily align to large higher education institutions; however you will have the opportunity for exposure and support of non [... source excerpt omitted ...] e in education challenges and technology trends, incorporating insights into solution recommendations. Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV). Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role. Drive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition risk. Consumption Estimation & Use Case Scoping - Partner with
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