Software Engineer, Agent - Retail
AI summary of the role
This role is for a software engineer on Sierra's Retail Agent Engineering team, building production-grade AI agents for major consumer brands like Gap, Wayfair, Sonos, and ADT.
What you’ll do
- Design and deliver production-grade AI agents that are mission-critical and drive revenue.
- Own the Agent Development Life Cycle (ADLC) from pilot through deployment and iteration.
- Partner with large enterprises and startups to build AI agents that transform operations.
- Guide platform evolution by surfacing unmet needs and prototyping new tools.
What you’ll bring
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving in ambiguous environments.
- Builder mindset with high agency and creative problem-solving.
- Comfort working directly with customers.
Technologies
AI agents · LLM · RAG pipelines · prompt engineering · eval frameworks · React · TypeScript · Go · Shopify · OMS
About Sierra
Conversational AI agent platform for enterprise customer service, spanning chat and voice across finance, healthcare, retail, and media.
Series C
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