Customer Success Manager - Core (Sales & Service) Clouds - Missionforce - TS/SCI Clearance
AI summary of the role
This Customer Success Manager role supports high-value National Security customers (defense, intelligence, law enforcement) using Salesforce Sales and Service Clouds under the Missionforce program.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Serve as single point of accountability for Signature deliverables, customer experience, renewal, and expansion.
- Drive adoption of Sales and Service Cloud features and track usage metrics (opportunity updates, case resolution times, CSAT scores).
- Conduct quarterly reviews of feature usage and identify underutilization of contracted entitlements.
- Act as trusted advisor, cultivate executive-level relationships, and align platform features with customer priorities.
What you’ll bring
- Active TS/SCI Security Clearance
- 3-4 years experience supporting customers using Sales Cloud and Service Cloud
- 3+ years relevant industry expertise in Customer Success or SaaS platform use
- Strong consulting skills and ability to influence C-level conversations
Technologies
Sales Cloud · Service Cloud · Einstein for Sales · Einstein for Service · Lightning Console · Omni-Channel routing · Journey Builder · Commerce Promotions · Process Builder · Flows
About Salesforce
Salesforce sells CRM, data, integration, analytics and collaboration software now unified around Agentforce AI agents for enterprise customer workflows.
Public · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. As a proud member of the Missionforce team, this role supports customers operating within the National Security (NatSec) sector, including defense agencies, intelligence communities, and other mission-critical government organizations. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations operating in complex, high-stakes environments. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems — with a deep understanding of the unique compliance, security, and mission-driven requirements inherent to the NatSec landscape. We are looking for candidates who
More from the job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. As a proud member of the Missionforce team, this role supports customers operating within the National Security (NatSec) sector, including defense agencies, intelligence communities, and other mission-critical government organizations. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to custome [... source excerpt omitted ...] ations operating in complex, high-stakes environments. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems — with a deep understanding of the unique compliance, security, and mission-driven requirements inherent to the NatSec landscape. We are looking for candidates who have experience supporting customers in one or more of the following industries: National Security (NatSec) – Serve defense, intelligence, and law enforcement agencies in implementing secure cloud solutions that meet stringent government security standards, requiring understanding of government pr [... source excerpt omitted ...] Secret/SCI security clearance required. This is an Individual Contributor position. Responsibilities: Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer. Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goa
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