Customer Value Director
AI summary of the role
Senior customer success role at Coupa acting as the primary post-go-live contact, driving customer value, renewals, and expansion.
What you’ll do
- Act as primary point of contact for customers post-go-live, coaching teams on success strategies
- Develop and drive value plans, conduct check-ins and business reviews
- Manage renewals and drive growth of annual contract value
- Coordinate internal resources and support customer campaigns
What you’ll bring
- Strong P2P or S2C domain expertise
- Strong background in customer/client management
- Experience managing executive relationships and influencing strategies
- Project management across cross-functional teams
Source and classification
Customer adoption & accounts · Evidence for this classification:
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of Customer Value Director at Coupa. Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth. What You'll Do: Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions: Work with / coach customer teams to drive customer success strategies and to achieve
More from the job description
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business d [... source excerpt omitted ...] and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of Customer Value Director at Coupa. Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer sat [... source excerpt omitted ...] ustomer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions: Work with / coach customer teams to drive customer success strategies and to achieve customer success goals. Provide communication to customers regarding Coupa, new product capabilities and other critical information. Specific goals center on the following: Customer success, value identification and measurement Customer referenceability Customer renewal and growth of annual contract value. Customer solution expansion Key activities include: Participate in customer value framework workshops Develop and drive valu
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