Sr. Director Cloud Solution Architect
AI summary of the role
This is a senior leadership role within Microsoft's Customer Success Unit, focused on driving Copilot and AI transformation strategy, adoption, and measurable customer outcomes.
What you’ll do
- Lead and coach a team of Cloud Solution Architects to act as advocates for customers, translating problems into solutions enabled by Copilot and AI Business Solutions.
- Drive cross-solution opportunities for Copilot adoption, consumption, usage, and Unified expansion at scale, aligning with Microsoft's Customer Engagement Model.
- Oversee delivery of solutions in line with company methodologies (e.g., value-based deliverables, advice, training) to prepare complex customers for operational readiness and business goal achievement.
- Orchestrate collaboration across Microsoft and customer/partner teams, managing business and technical risks and ensuring operational excellence in all sales stages.
What you’ll bring
- Bachelor's Degree in Computer Science, IT, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- Must have authorization to work in the U.S. without employer sponsorship (no visa sponsorship).
- Preferred: 12+ years experience (or Master's + 8 years) in relevant technical fields.
Technologies
Azure · Copilot · AI Business Solutions · cloud infrastructure · architecture · security · resilience · AI
About Microsoft
Microsoft sells cloud infrastructure, productivity software, and AI tools to enterprises and consumers globally, anchored by Azure, Office 365, and the OpenAI partnership.
Public
Source and classification
Customer adoption & accounts · Evidence for this classification:
Overview Oversees team on proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions, including opportunities enabled by Copilot and AI Business Solutions (ABS). Mobilizes resources within the customer success unit (CSU), across the AI ABS CSA organization, and across Microsoft to solve issues. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Holds team accountable for delivering solutions in line with company methodologies to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying, anticipating, and setting the foundation with the
More from the job description
Overview Oversees team on proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions, including opportunities enabled by Copilot and AI Business Solutions (ABS). Mobilizes resources within the customer success unit (CSU), across the AI ABS CSA organization, and across Microsoft to solve issues. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Holds team accountable for delivering solutions in line with company methodologies to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Copilot adoption, Consumption, Usage & Unified expansion at scale. Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas. Serves as an AI ABS CSA leader, driving Copilot and AI transformation strategy, adoption, and measurable customer outcomes. [... source excerpt omitted ...] direction that internal virtual team members and stakeholders take. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Responsibilities Business Impact Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Coaches team on proactively applying broad business, technical, industry, and/ [... source excerpt omitted ...] actice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Leads team to continuously prioritize among competing demands in their work and identify whe
Employer postings · Data from · Sources